Orders

How should I place an order?

Once you have picked out the watch you want, you must add the item to your shopping bag. Next, you will be prompted to checkout, where you will be required to submit the necessary information to make your purchase (customer information, shipping details, etc).

Be sure to complete and double check all of your details as to avoid a mishap in payments and/or problems with shipping your order.

What if I change my mind?

You can return your unused item for up to 60 days after delivery and receive a full refund.

Where can I apply my discount code?

Once you are at the 'Order Checkout' page, you will be able to apply your discount code in the order summary window. Located directly above the subtotal area, you will be prompted to apply your discount code. Your discount should immediately be applied to your order and taken away from the total.

Do note that you are only able to use one discount code per order.

How will I know my order was placed successfully?

A sure way to know your order is being processed is if the money has been deducted from your account. If the order has reached us and we have processed the payment, then you can be sure it is being dispatched from our facility.

Also, an order confirmation will always be sent to the email address that you supply when placing an order. You are able to view the status of your order through a tracking code that is given to you after ordering. If for some reason you never received a confirmation email, contact our customer service department.

How do I alter or cancel an order I have already placed?

Please get in touch with our customer service team as soon as possible if there is a reason that you must change or cancel your order. For us to accommodate these alterations, we must know about them before we ship them from our facility. We are available by either email or phone.