Returns & Exchanges
Returns & Exchanges
Policy and Protocol
As the customer, you have the right to return what you ordered and receive a complete refund of a product within 60 days of receiving the order. To receive a refund, please note that it is imperative that the watch is in the same, new condition that it was when it was originally dispatched. Returns should go back to the facility that it was delivered from. Please speak with a member of our customer service team to get further instructions on how to proceed.
Exchanges
To exchange the watch you ordered, the above policies and instructions apply. You are allowed to exchange a product that is the same or lesser in price. If you are wanting to exchange a product for one that is of a higher value, then we will issue a refund. Once the refund is processed, we will inform you, allowing you to order a new watch at your convenience.
How will I know you have received my return?
Once we have received the watch you're returning, we will issue an email confirming the registration of the return. When the email is issued, then you will know our return department has processed your return. From this point, they will issue your refund which should credit your account within 3-5 business days. If you have not received an email from us within two weeks of returning your watch, please contact our customer service team immediately.
What do I do if I received the incorrect product?
If you have received the wrong order or if the product arrives damaged, contact our customer service team within 14 days of the date of arrival.
Warranty and Repairs
The warranty for an Ambassador watch is three years from the date of purchase. Our warranty will cover manufacturing defects of the watch on the movement, case, or crystal. Other components of the watch (besides the ones listed previously) are not covered under warranty. If you need to have a repair or replacement under warranty, you must use the form under our 'Contact Us' page, which will be titled '‘Warranty and Repair’'. The email should contain your name, address, order number, and a detailed account of the issues.
Charges for repair and/or replacements will incur for the following scenarios, even if the watch is still in warranty.
- -Failure or damage due to negligence or improper use (dents, cracks, crushing, knocks, broken glass)
- -Failure or damage due to unwarranted repairs or alterations
- -Failure or damage due to fire, water, or natural disasters
- -Normal wear and tear damage and/or aging (slight scratches, changes in color of the bands, etc)
- -Battery replacement